Effective Date: March 2026
At Kharis Clinic, your privacy is a fundamental right. This policy outlines how we collect, use, and protect your information when you interact with our website and digital services.
1. Information We Collect
We collect information to provide you with better health services and a more personalized experience:
* Personal Identification: Name, phone number, email address, and date of birth provided through booking or contact forms.
* Clinical Information: Any health concerns or history you voluntarily share when requesting an appointment or information.
* Technical Data: IP addresses, browser types, and cookies used to improve website functionality and user experience.
2. How We Use Your Information
Your data is used strictly for clinical and administrative purposes:
* To schedule, confirm, and manage your medical appointments.
* To respond to inquiries regarding our services or health screenings.
* To provide you with health education materials or clinic updates (only with your explicit consent).
* To comply with statutory health reporting and legal obligations.
3. Data Protection & Confidentiality
In line with our Patient Charter, we maintain the highest standards of data security:
* No Third-Party Sharing: We do not sell, rent, or trade your personal or clinical data to third parties or marketing firms.
* Authorized Access: Access to your information is strictly limited to medical and administrative staff who require it to facilitate your care.
* Encryption: We use Secure Socket Layer (SSL) encryption to protect data transmitted through our website.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
4. Cookies and Tracking
We use “cookies” to enhance your browsing experience. Cookies help us understand which sections of our site are most helpful. You can choose to disable cookies in your browser settings, though this may affect the functionality of certain site features (like online booking).
5. Your Rights
As a user and patient, you have the right to:
* Request a copy of the personal data we hold about you.
* Request the correction of any inaccurate or incomplete information.
* Request the deletion of your digital data (subject to medical record retention laws).
* Withdraw consent for any non-essential communication at any time.
6. Data Retention
We retain your information only as long as necessary to provide healthcare services and meet legal, accounting, or reporting requirements. Clinical records are kept in accordance with national healthcare guidelines.
7. Contact Us
For any questions regarding this Privacy Policy or your data, please contact our Data Protection Officer at:
Email: [Insert Clinic Email]
Address: [Insert Clinic Location, e.g., Accra, Ghana]
Implementation Tips for Your Website:
* The “Pop-up” Banner: Include a brief cookie consent banner that appears when a user first visits the site.
* Data Protection Officer (DPO): Even for a smaller clinic, designating one person (like the Clinic Manager) as the DPO ensures accountability for data requests.
* Alignment: Ensure this policy is linked directly from your “Patient Intake & Consent Form” to show a unified approach to privacy across both digital and physical platforms.